Thanks for the reply. Yes, it was used. Didn't know what I was missing, until it was missing. I have changed the trigger setting to "loud 2", its better but don't think I should have to change it that drastically to get some volume from it. When I hit the pad as I would on an acoustic hat, it registers between 37-43%. If I really get on it, it will read into the 80's and up 100. Could be a bad sensor? I pulled the pad and noticed the trigger on the bottom, explains why I need the stand base. Low volume from the "chick" when I close it as well . I heard from Yamaha and the stand base is not available for purchase separately. When I pull out the 1/4 plug It triggers and, the volume is where I thought it should be. I will experiment with different cables. I did read about the sensor by the label. Have been keen to make sure I hit there. Is there a trick to keep the pad from rotating as you play?